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Your AI workforce for:

Your AI
workforce for:

Benefit verificationPrior authorizationFinancial assistancePatient onboardingCare coordinationAdherence support

Benefit verification

Benefit verificationPrior authorizationFinancial assistancePatient onboardingCare coordinationAdherence support

Benefit verification

Neon’s AI workforce jumps over the hurdles that block patient access—getting patients the treatments they need twice as fast and 80% cheaper.

424,760+ human hours saved

2x faster

80% cheaper

Trusted by visionary leaders  
in patient access.

Trusted by visionary leaders  in patient access.

Trusted by visionary leaders in patient access.

“The impact of Neon's solution has been transformative for our business. Their AI tools have helped us unlock efficiencies we didn't think were possible, simplifying complex operations and enabling us to focus on what matters most. We look forward to automating more of our operations using their technology.”

Brent Barber

COO, CareMetx

Automate 80%
of your manual work.

Neon’s AI workforce fully automates the most critical workflows blocking access to care. Replace your resource-intensive manual workflows with Neon’s AI workers.  

Imagine if your team could focus solely on complex exceptions while automation handles the rest efficiently and accurately.

Neon’s AI workforce fully automates the most critical workflows blocking access to care. Replace your resource-intensive manual workflows with Neon’s AI workers.  

Imagine if your team could focus solely on complex exceptions while automation handles the rest efficiently and accurately.

Modular capabilities
to automate any workflow.

Modular capabilities to automate any workflow.

We eliminate the manual work behind the most critical and costly patient access workflows.

Benefit verification

Neon’s AI workers engage with payers and providers to verify coverage and uncover access barriers—so patients can start therapy without delay.

Our AI workers:

Contact payers via portal, phone, or fax to verify eligibility and benefit details

Contact payers via portal, phone, or fax to verify eligibility and benefit details

Determine coverage status, prior authorization requirements, and out-of-pocket costs

Determine coverage status, prior authorization requirements, and out-of-pocket costs

Flag missing or inconsistent information and follow up with provider offices as needed

Flag missing or inconsistent information and follow up with provider offices as needed

Communicate benefit summaries to patients and HCPs via text, phone, or fax

Communicate benefit summaries to patients and HCPs via text, phone, or fax

Log all activity with audit-ready transcripts and automated QA tagging

Log all activity with audit-ready transcripts and automated QA tagging

100% quality control coverage

Predictive scheduling

Human-in-the-loop exception handling

Rules Engine to train your AI agents

Outbound calling

with voice AI

Phone tree (IVR)
navigation

Data cleaning &
enrichment

Phone tree (IVR)
navigation

Data cleaning &
enrichment

100% quality control coverage

Predictive scheduling

Human-in-the-loop exception handling

Rules Engine to train your AI agents

Outbound calling

with voice AI

Phone tree (IVR)
navigation

Data cleaning &
enrichment

Financial assistance enrollment

Neon’s AI workers engage with patients to enroll them in copay, voucher, and foundation programs: eliminating financial hurdles and reducing time-to-therapy.

Our AI workers:

Intake and verify financial assistance requests via phone, web, or fax

Intake and verify financial assistance requests via phone, web, or fax

Parse and pre-fill enrollment forms based on program criteria

Parse and pre-fill enrollment forms based on program criteria

Identify missing information and engage patients or HCPs for completion via text message, phone, or fax

Identify missing information and engage patients or HCPs for completion via text message, phone, or fax

Submit documentation to program administrators and track status in real time

Submit documentation to program administrators and track status in real time

Log all activity with audit-ready transcripts and automated QA tagging

Log all activity with audit-ready transcripts and automated QA tagging

Human-in-the-loop exception handling

100% quality control coverage

Document search & retrieval

Outbound calling with voice AI

SMS automation

Web portal navigation

SMS automation

Web portal navigation

Human-in-the-loop exception handling

100% quality control coverage

Document search & retrieval

Outbound calling with voice AI

SMS automation

Web portal navigation

Provider referrals

Neon’s AI workforce automates provider referral intake, triage, and coordination to accelerate patient access to therapy.

Our AI workers:

Ingest referrals from fax, EHR, and web portals – eliminating manual data entry

Ingest referrals from fax, EHR, and web portals – eliminating manual data entry

Parse and validate referral documentation for completeness and compliance

Parse and validate referral documentation for completeness and compliance

Match patients to appropriate in-network or authorized prescribers

Match patients to appropriate in-network or authorized prescribers

Initiate scheduling workflows and notify stakeholders across the care team

Initiate scheduling workflows and notify stakeholders across the care team

Document all actions in your CRM or case management system

Document all actions in your CRM or case management system

Web portal navigation

API data transfer

Human-in-the-loop exception handling

Document search & retrieval

Outbound calling with voice AI

Fax automation

Data cleaning & enrichment

Fax automation

Data cleaning & enrichment

Web portal navigation

API data transfer

Human-in-the-loop exception handling

Document search & retrieval

Outbound calling with voice AI

Fax automation

Data cleaning & enrichment

Prior authorization

Neon’s AI workers streamline the prior authorization process: accelerating time-to-therapy by handling the end-to-end workflow with precision and speed.

Our AI workers:

Retrieve and validate benefits and coverage information in real time

Retrieve and validate benefits and coverage information in real time

Auto-fill and submit PA forms based on payer-specific requirements

Auto-fill and submit PA forms based on payer-specific requirements

Proactively follow up with payers via portal, fax, or phone

Proactively follow up with payers via portal, fax, or phone

Flag missing clinical documentation and route requests to HCP offices

Flag missing clinical documentation and route requests to HCP offices

Monitor PA status continuously and alert your team to denials or delays

Monitor PA status continuously and alert your team to denials or delays

Automated follow-up

Human-in-the-loop exception handling

Rules Engine to train your AI agents

Predictive scheduling

Outbound calling with voice AI

Web portal navigation

Data cleaning & enrichment

Web portal navigation

Data cleaning & enrichment

Automated follow-up

Human-in-the-loop exception handling

Rules Engine to train your AI agents

Predictive scheduling

Outbound calling with voice AI

Web portal navigation

Data cleaning & enrichment

Patient onboarding & adherence

Neon’s AI workers act as concierge care managers: guiding patients from their first treatment through to successful completion of their therapy.

Our AI workers:

Reach to patients via text message and phone calls

Reach to patients via text message and phone calls

Read documentation and treatment protocols to answer patients’ questions in real-time

Read documentation and treatment protocols to answer patients’ questions in real-time

Identify and report adverse events

Identify and report adverse events

Log every interaction back to your CRM – including a complete transcript of the interaction and automated QA analysis

Log every interaction back to your CRM – including a complete transcript of the interaction and automated QA analysis

Escalate edge cases and exceptions to your human care managers

Escalate edge cases and exceptions to your human care managers

API data transfer

Human-in-the-loop exception handling

100% quality control coverage

Knowledge base search & retrieval

Outbound calling

with voice AI

SMS automation

Outbound

calling

with voice AI

SMS automation

API data transfer

Human-in-the-loop exception handling

100% quality control coverage

Knowledge base search & retrieval

Outbound calling

with voice AI

SMS automation

Break the cycle  
of prescription abandonment.

42%+ of prescriptions are abandoned by patients. The reason? Insurance hurdles, financial hurdles, and logistical hurdles.

So you staff armies of workers to jump over these hurdles. But staffing large contact centers means high turnover, error-prone workflows, and spiraling costs.

You know this challenge intimately. Now imagine if your team could focus solely on complex exceptions while AI workers automation handles the rest efficiently and accurately.

Benefit
verification
Prior
authrorization
Denial &
appeals
Co-pay
assistance
Patient
assistance
Patient
onboarding
Adverse
event detection
Adherence
support

Your AI digital workforce for patient access.

Replace your resource-intensive manual workflows with Neon’s AI workforce. Our AI workers tackle your repetitive tasks rapidly and accurately—freeing your team for strategic exceptions.

Insurance
& payer workflows

Benefit Verification

Fully automated payer-facing workflows like real-time benefit verification.

Prior Authorization

Pre-fill forms, manage submissions, follow up, and track approval status with zero human effort.

Denial & Appeals

Identify denials, generate appeal letters, and escalate as needed using AI-powered triggers.

Financial assistance workflows

Co-pay Assistance

Enroll eligible patients instantly in assistance programs and manage cards automatically.

Patient Assistance Enrollment

Pre-qualify and enroll patients for PAP and foundation support—at scale

Logistics

Patient Onboarding

AI concierge educates, verifies insurance, and schedules appointments.

Adverse Event Intake

Detect, triage, and document AE reports accurately across channels.

Adherence Support

Send refill reminders, surface barriers, and re-engage at-risk patients before they drop.

300%

ROI.

2x

faster.

70%

cost reduction.

Get the case study.

Learn how a leading pharma HUB doubled their call center productivity.

300% return on investment in only 3 months

300% return on investment

in only 3 months

70% reduction in human labor costs

2X faster benefit verifications

Experience Neon’s  
Voice AI instantly

From call center chaos  
to scalable AI.

Before

3000-person call centers in CA, TX, CO, GA, MN, OH, IL and NY

3000-person call centers

in CA, TX, CO, GA, MN, OH, IL and NY

After

AI-powered automation & streamlined 20% staff

AI-powered automation

& streamlined 20% staff

Reduce headcount by 80%, maximize efficiency,

and significantly enhance profitability.

We’re a strategic partner.   
Not a product.

Tailored to your unique workflows

Your operations are complex—and no off-the-shelf product can truly support that. We work consultatively to understand your workflows, systems, and data, then design AI-powered solutions that align with how your team actually works.

Modular AI capabilities

Our AI capabilities are built as modular components—voice, portal automation, rules engines, and more—that we combine to create bespoke solutions tailored to your exact needs. No bloat, no unnecessary build.

A true partnership model

We don’t just deploy and disappear. We embed alongside your team, refining performance, surfacing new opportunities, and driving continuous operational improvement—because your success is our mandate.

How it works:
our modular  
AI stack.

How it works:
our modular  AI stack.

Phone & IVR
Automation

Web Portal
Navigation

Data Cleaning
& Enrichment

Rules
Engine

Voice AI

Predictive
Scheduling

SMS, Fax, email

and other

communications

Human-in-

the-Loop

Real-Time
Monitoring
& QA

AI worker

Each AI worker is assembled from modular capabilities, customized to your exact workflows. Think building blocks, not black box.

Phone & IVR
Automation

Web Portal
Navigation

Data Cleaning
& Enrichment

Rules
Engine

Voice AI

Predictive
Scheduling

SMS, Fax, email

and other

communications

Human-in-

the-Loop

Real-Time
Monitoring
& QA

Phone & IVR automation

Navigate payer phone trees, collect benefit info, and escalate only when needed.

Rules engine

Define conditional logic like “If denial received, trigger peer-to-peer.”

Human-in-the-loop

Complex cases escalate to your team, who tag outcomes to train the system further.

Web portal navigation

Extract structured data from payer/provider portals—automated, at scale.

Voice AI

Conversations that sound and reason like a trained agent—automating up to 98% of calls.

Real-time monitoring & QA

Every call analyzed for accuracy, sentiment, and compliance—automatically.

Data cleaning & enrichment

Pull from 10M+ payer datapoints to fix messy data and fill gaps instantly.

Predictive scheduling

Optimize call volume routing and rep utilization across inbound/outbound workflows

SMS, Fax, email and other communications

Communicate with payers, providers, and patients across every channel – no wrong door.

Phone & IVR automation

Navigate payer phone trees, collect benefit info, and escalate only when needed.

Rules engine

Define conditional logic like “If denial received, trigger peer-to-peer.”

Human-in-the-loop

Complex cases escalate to your team, who tag outcomes to train the system further.

Web portal navigation

Extract structured data from payer/provider portals—automated, at scale.

Voice AI

Conversations that sound and reason like a trained agent—automating up to 98% of calls.

Real-time monitoring & QA

Every call analyzed for accuracy, sentiment, and compliance—automatically.

Data cleaning & enrichment

Pull from 10M+ payer datapoints to fix messy data and fill gaps instantly.

Predictive scheduling

Optimize call volume routing and rep utilization across inbound/outbound workflows

SMS, Fax, email and other communications

Communicate with payers, providers, and patients across every channel – no wrong door.

Phone & IVR
Automation

Web Portal
Navigation

Data Cleaning
& Enrichment

Rules
Engine

Voice AI

Predictive
Scheduling

SMS, Fax, email

and other

communications

Human-in-

the-Loop

Real-Time
Monitoring
& QA

Stay ahead
with AI-driven
patient access insights.

Be the first to hear about product updates, industry trends, and automation breakthroughs in healthcare access.

Client testimonials

On collaboration:

"Our collaboration with Neon has been nothing short of extraordinary. Their ability to integrate with our team, understand our complex needs, and provide innovative solutions has significantly elevated our operational efficiency. Neon doesn’t just deliver a product—they deliver a true partnership that drives results."

On responsiveness:

"Neon has set the bar for responsiveness in a partnership. From immediate answers to proactive support, they are consistently ahead of the curve. This level of dedication has allowed us to move faster and implement changes in record speeds."

On quality of product:

"Neon’s solution is reliable, scalable, and designed with precision. Their focus on constant, iterative improvement has helped us streamline processes that previously consumed significant resources. The robustness of their AI ensures that we can handle operational complexities with ease."

On business Impact:

"The results we’ve achieved with Neon’s solution speak for themselves: a 300% ROI within a short time frame. Beyond the numbers, their solution has fundamentally transformed how we manage critical business operations, delivering measurable efficiency gains and cost savings. Neon’s impact on our bottom line has been terrific."

AI-powered patient access

Automate your
patient access workflows.

Slash operational costs, accelerate therapy initiation, and boost patient satisfaction.

Eliminate human intervention in 98%+ workflows

Delight customers with immediate call pick-up

Configure AI workflows to match your unique needs

Proven Outcomes & ROI

1.87M+

human hours saved.

ROI-positive

within 8 weeks.

Full payback   

within 3 months.

Ready to transform patient access?

Neon’s AI workforce fully automates the most critical workflows blocking access to care. Replace your resource-intensive manual workflows with Neon’s AI workers.

Imagine if your team could focus solely on complex exceptions while automation handles the rest efficiently and accurately.

Our AI workers automate:

Neon’s AI workforce fully automates the most critical workflows blocking access to care. Replace your resource-intensive manual workflows with Neon’s AI workers.

Imagine if your team could focus solely on complex exceptions while automation handles the rest efficiently and accurately.

Our AI workers automate:

Eligibility & benefit verification

Prior authorization & financial assistance

Onboarding, coordination & adherence